Q: Where can I find detailed information about products?
A: All product details are available on our product and collection pages. If you're still unsure or have specific questions, feel free to contact our support team for assistance.
Q: Can I cancel my order?
A: Yes, you can cancel your order before it is dispatched. Unfortunately, we cannot cancel orders once they have been shipped.
Q: What payment methods do you accept?
A: We accept payments through Shopify Payment. Please refer to our Payment Policy for more details.
Q: What shipping options do you offer?
A: We offer shipping through FedEx, UPS, and USPS. Delivery times are typically 5-7 days. You can track your orders via email or on our Order Tracking Page. Please note, we currently do not offer international shipping.
Returns and Exchanges
Q: What is your return and exchange policy?
A: We have a 30-day return and refund policy. For returns or exchanges, please contact our support team. Refunds typically take 5-7 days to process.
Q: How do I create and manage my account?
A: You can create and manage your account through Shopify. This includes benefits like easy tracking of orders and password resets. Visit our Account Page for more details.
Promotions and Discounts
Q: How do I use promo codes?
A: Promo codes can be applied at checkout. Please note that we reserve the right to modify or discontinue promotions and discounts at any time.
Q: How can I contact customer support?
A: Our support team is available via email, chat support, and phone calls. We operate from Monday to Friday, 9:00 AM to 5:00 PM. We typically respond within 24 hours.
Q: I'm experiencing technical issues on the website, what should I do?
A: If you encounter any technical issues, please fill out our Problem Report Form. Our website is compatible with most browsers for a seamless shopping experience.
Privacy and Security
Q: How do you ensure the privacy and security of my data?